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Telephone services and companies
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call center
noun [C]
a place where a large number of people are employed to make telephone calls, either in order to sell a product or service, or to answer customers' questions, complaints, requests for service, etc.
call center management/staff/recruitment:

a training company which delivers qualified call center personnel with multilingual skills

call forwarding
noun [U] American
a feature of a telephone system that automatically switches calls from one number to another
directory assistance
noun [U] American
the service that you phone to find out someone's telephone number

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