From Longman Business Dictionary
conciergecon·ci·erge /ˈkɒnsieəʒˌkɑːnsiˈerʒ/ noun [countableC] someone whose job is to help people and provide them with information about places to visit, restaurants to eat in etc. Concierges usually work in hotels. There are also companies that offer concierge servicesOur aim is to provide first-class concierge services, so that vacationers can experience a feeling of total comfort and relaxation.